Return Policy

Our Quality Guarantee & Order Policy

At KMT Flowers, each arrangement is handcrafted with care using premium silk botanicals and durable bases. Because our floral creations are made to order, all sales are final, and we cannot accept returns for change of mind or personal preference. Custom creations and project sponsorships are non-refundable once assembly or fulfillment begins.

When We Can Help

We want you to love your order! We gladly offer replacements or refunds for the following:

• Damaged or Broken Items: Please inspect your delivery right away. If damage occurred, email us within 3 days at danielle@kmtflowers.com with your order number and clear photos of the damage. (Reports submitted after 3 days will be reviewed on a case-by-case basis).

• Lost Shipments: If your package never arrives, we’ve got you covered. Contact us so we can open a carrier investigation. If confirmed lost or stuck in transit, we will reship your order immediately. KMT Flowers covers standard shipping costs on replacement orders.

Exceptions & Notes

To help us maintain our standards, we cannot process returns for:

• Slight variations in color or texture (a unique mark of handcrafted designs).

• Normal wear and tear, or damage caused by misuse.

• Orders delivered to an incorrect shipping address provided at checkout.

• Original shipping costs (non-refundable).

Have questions before ordering? Please reach out to us through our website contact form - we are always here to help!

Hospital Gift Disclaimer:

Bringing Joy to Inpatients: We love helping you send smiles to loved ones in the hospital. Our premium silks and shatterproof bases bypass common hospital restrictions like real soil or breaking glass. However, medical units set their own rules. Please verify with the facility before ordering, as KMT Flowers cannot be held responsible for items turned away by hospital staff.